Refund Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: January 2026

1. General

2. Damages and Issues

3. Cancelations

4. Refunds

5. Return Instructions

6. Case-By-Case Resolutions

1. general

We offer a 30-Day Money-Back Guarantee on all Urovera products because we believe in the quality of our science-backed, daily high-dosed formula. You have 30 days from the date you receive your order to try Urovera and see how it fits into your daily routine.

 

Since Urovera is designed to provide long-term support for urinary health, we recommend giving it 30–60 days of consistent use to experience its full benefits.

 

Important: While we may accept returns for opened products, they cannot be resold due to health and safety regulations and may be subject to a 30% restocking fee (see Refunds section below). Individual results may vary. If you experience any sincere issues or concerns after trying Urovera, please contact us directly at support@urovera.com.

 

We’re a company built on goodwill and will do our best to address any legitimate concerns with a refund or alternative resolution.

 

Note: Urovera is a dietary supplement, not a medical treatment. We do not claim to cure urinary issues. Our high-dosed, 6-in-1 scientifically-backed blend of ingredients is designed to aid in managing symptoms over time. If you are seeking immediate or dramatic results, we strongly recommend consulting your healthcare provider.

 

To request a return, please contact support@urovera.com. If your return is approved, we will provide further return instructions. Items returned without prior authorization will not be accepted.

2. damages and issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at support@urovera.com. We will assess the issue and resolve it as quickly as possible.

3. cancelations

Cancellations must be requested within 24 hours of purchase by contacting support@urovera.com. After 24 hours, your order enters dispatch status and cannot be canceled.

 

Once an order has been dispatched, no further action can be taken until delivery is completed. If you choose to return the item after dispatch, you will be responsible for return shipping costs and may incur a 30% restocking fee. Returned products must be unopened and untampered with. Opened or used products may be refused or subject to additional fees.

4. refunds

Once we receive and inspect your return, we will notify you of its approval status. Approved refunds will be issued to the original payment method within 10 business days. Please note that banks or credit card issuers may require additional time to post the refund to your account.


Subscription orders and renewal charges are subject to the same refund eligibility outlined above. Refunds do not apply to subscription renewal orders that have already been processed or shipped.
 

Important: Due to health and safety regulations, any approved returns of opened products will incur a 30% restocking fee. This fee helps protect against misuse and ensures compliance with strict safety standards.

 

If 15 business days have passed since refund approval and you have not received your refund, please contact support@urovera.com.

Non-Refundable or Final Sale Items

 

The following items are not eligible for refunds, except where required by law or approved at our discretion on a case-by-case basis:

 

-Opened or used products

-Gift cards

-Sale or promotional items

-Downloadable digital goods

5. return instructions

To initiate a return, please email support@urovera.com with your order number and reason for return. All returns must be authorized before being sent back. We reserve the right to reject unauthorized returns.

 

Once approved, we will provide the return shipping address via email.
Do not send products back without confirmation.

 

Returns should be mailed to:

 

Urovera
613 W Hallandale Beach Blvd
Unit 1-101
Hallandale Beach, FL 33009

6. case-by-case resolutions

While we adhere to strict health and safety standards, we understand that extenuating circumstances may arise. If you have concerns not addressed by this policy, please contact support@urovera.com. We review situations on a case-by-case basis and will do our best to reach a fair and reasonable resolution.

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Our support team is here to help and answer any questions you may have! We reply within 24 hours max! Please contact:  support@urovera.com

These statements have not been evaluated by the Food & Drug Administration. This products is not intended to diagnose, cure, mitigate, treat, or prevent any disease.